Return or Exchange requests must be made within 24–48 hours of delivery.
Returns and exchanges are subject to product availability and our quality check.
A ₹250 exchange fee will be applicable for all exchange requests.
Sale/discounted products are not eligible for return or exchange.
Orders placed using Store Credit are not eligible for return or exchange.
Refunds are issued only in the form of Store Credit, except in cases of wrong, damaged, defective, or missing products.
Store Credit will be issued once the returned product has been picked up and passes our quality check.
Each order is eligible for a return/exchange only once.
In case of any damaged, defective, wrong, or missing product, please contact us within 48 hours of delivery with clear images/videos as proof. Requests made after this timeline may not be accepted.
Products must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
Minor variations in colour, print, texture, or finish are not considered defects, as our products are crafted using traditional and handcrafted techniques. Such variations are a natural characteristic of the product and a sign of its authenticity.
Products purchased through other marketplaces or third-party platforms are not eligible for return or exchange through the AMIVASTRA website.
If your pincode is not serviceable for reverse pickup, you may be required to self-ship the product to our warehouse. Once the product passes our quality check, ₹150 will be provided as Store Credit towards the shipping cost.
AMIVASTRA reserves the right to make the final decision regarding the eligibility of any return or exchange.
Contact us at support@amivastra.com within 24–48 hours of delivery to request a return or exchange.
Mention your order number, reason for the request, and share clear images/videos of the product wherever required.
Once approved, a return pickup will be arranged for eligible orders.
Please ensure that the product is unworn, unwashed, undamaged, and has all original tags and labels intact.
For exchanges, the replacement will be processed once the returned product is picked up and passes our quality check.
A ₹250 exchange fee will be applicable.
Exchanges are subject to stock availability. If the requested product/size is unavailable, our team will contact you regarding available alternatives.
Please note: Sale/discounted products and orders placed using Store Credit are not eligible for return or exchange.
Store Credit will be issued within 24 hours after the returned product is picked up and passes our quality check.
Store Credit will be shared via email.
Store Credit will be valid for 365 days from the date of issue.
The Store Credit will be equivalent to the sale value of the eligible returned product.
Shipping charges are non-refundable.
Orders placed using Store Credit are not eligible for return or exchange.
Sale/discounted products are not eligible for return or exchange or Store Credit, unless the product is received damaged, defective, wrong, or missing.
Orders can be cancelled only before they are shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
AMIVASTRA primarily processes returns through Store Credit.
Money refunds will only be considered in cases of wrong, damaged, defective, or missing products, subject to verification and approval.
For eligible refunds:
The returned product must reach our warehouse and pass our quality check.
Once approved, the refund will be processed to the original mode of payment.
Refund processing may take 7–14 working days depending on the payment method and bank/payment gateway.
Shipping charges are non-refundable.
In the unlikely event that you receive a damaged, defective, wrong, or missing product, please contact us at support@amivastra.com within 48 hours of delivery.
Please share your order number along with clear photographs/videos of the product and packaging. Once verified, our team will communicate the next steps, which may include a replacement, Store Credit, or refund, as applicable.
For any queries or assistance, reach out to us:
Email: support@amivastra.com
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Please note that we work with third-party courier partners for deliveries and reverse pickups. While we always try our best to assist with courier-related concerns, certain situations may be beyond our control. We appreciate your understanding.
